Shipping policy
SHIPPING POLICY – AI LABS NUTRITION™
SHIPPING CARRIERS
AI Labs Nutrition™ utilizes USPS, UPS, FedEx, Amazon Shipping, and DHL shipping services. Most orders are shipped via USPS First Class or Priority Mail. Larger orders are shipped via UPS.
SHIPPING TIMES
Orders are fulfilled and shipped from our fulfillment center, usually within 3 business days.
If you need expedited shipping, please select that option at checkout.
For questions, feel free to contact our Customer Support team at [insert email] or call [insert phone number] .
Once your package has left our fulfillment center, please allow 7-10 business days for standard delivery.
EXPEDITED SHIPPING
Once your package leaves our facility, please allow 2–3 business days transit time for expedited shipping options.
Please Note: While our customer service team is closed on weekends, our fulfillment center processes and ships orders seven days a week. Orders placed with expedited shipping are prioritized and will ship as quickly as possible, including on weekends when applicable.
FREE SHIPPING
At AI Labs Nutrition™, we want to make it easy and affordable for you to receive your favorite products quickly and reliably. That is why we offer free standard shipping on qualifying orders within the United States, including Hawaii, Alaska, and APO/FPO addresses.
| Order Type | Free Shipping Threshold |
|---|---|
| One-time purchase orders | $35 or more |
| Orders with at least one subscription product | $25 or more |
Standard Shipping Rates:
-
Orders below free shipping threshold: $4.95 flat rate
-
Expedited shipping upgrade: $8.50
-
Expedited shipping for qualifying orders: $3.95
Please note that free shipping applies to domestic retail orders only. Shipping rates, carriers, and promotions may change without notice, but we will always do our best to provide the most affordable and reliable delivery options available.
INTERNATIONAL SHIPPING
AI Labs Nutrition™ ships internationally using carriers including DHL Express International, FedEx International, UPS Worldwide, and others. Tracking numbers are provided upon shipment.
Important Notes:
-
Shipping times vary by carrier and destination—please check estimated delivery times at checkout
-
Shipping and customs delays for international shipments are common and beyond our control
-
International shipping fees are consolidated and include shipping, taxes, and duty fees whenever possible
-
In most cases, taxes and duties are collected at checkout—no unexpected charges upon delivery
-
In rare cases where fees are not collected at checkout, you may be responsible for paying them directly to your country's customs office
International shipping costs, duties, and taxes are non-refundable.
For questions regarding import taxes, duties, VAT, or other local fees, please contact your country's customs or importation department directly.
CONTACT US
For shipping questions or assistance, please contact our Customer Support team:
Email: [insert email]
Phone: [insert phone number]
Our team is available Monday–Friday, 9:00 AM – 5:00 PM EST.